Our Return Policy in short
- Contact Atelier Tim van de Weerd before returning any items.
- You can return the product within 14 days of delivery.
- The product must be in new condition.
- To avoid any Customs charges please clearly mark the package ‘RETURNED GOODS’.
- Want to switch to another product? You can do that, just contact us.
- If a package is unclaimed you might have to pay a handling fee.
RETURN POLICY
Please contact Atelier Tim van de Weerd before returning any items.
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. In case of a complaint, the customer contacts Atelier Tim van de Weerd and gives information relevant and the reason for complaint.
Returns
You can return the product within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, within 7 days.
If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.
Exchange an item
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should report this to us as soon as possible, but within 14 days after receiving the product.
If the product is defective or damaged, we will replace the item. Please send us an email with your customer information and send your item back to us. Once received and inspected, we will send you an email to notify that we have received the returned item and we will send you the exchange product.
If you want to switch to another product, please email us with your customer information and tell us which product you wish to receive in exchange. Send your item back to us. Once received and inspected, we will send you an email to notify that we have received your returned item and we will send you the exchange product within 7 days.
Returning A Package
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If a returned item is shipped international, please clearly mark the package ‘RETURNED GOODS’, to avoid any Customs charges. Atelier Tim van de Weerd is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Unclaimed Packages
For packages that are not cashed at your post office within 14 days, Atelier Tim van de Weerd reserves the right to charge you a handling fee to cover return shipping and freight companies’ administrative costs.
All enquiries: info@timvandeweerd.nl