{"id":495,"date":"2016-04-06T08:21:14","date_gmt":"2016-04-06T08:21:14","guid":{"rendered":"http:\/\/timvandeweerd.nl\/?page_id=495"},"modified":"2018-05-31T14:03:38","modified_gmt":"2018-05-31T14:03:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/timvandeweerd.nl\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p><\/p>\n<p style=\"text-align: left;\"><strong>Product range<\/strong><\/p>\n<p style=\"text-align: left;\"><em>Which products can be ordered?<\/em><br \/>\nAll products on the website are available for purchase.<\/p>\n<p style=\"text-align: left;\"><em>How can I order?<\/em><br \/>\nThe products with a price tag\u00a0can be purchased online directly\u00a0by clicking on the picture and\/or price.<\/p>\n<p style=\"text-align: left;\">Some products, like the Monstera\u00a0and the Stitch cabinets\u00a0need\u00a0special care. Please\u00a0fill in the form below the item and you will be contacted a.s.a.p.<\/p>\n<p style=\"text-align: left;\"><strong>Shipping<\/strong><\/p>\n<p style=\"text-align: left;\"><em>What are the shipping costs?<\/em><br \/>\nThe Carnivora planters and MagazineRek ship for free in Europe!<br \/>\nFor shipmnets outside Europe, please fill in the form below the item and we will send you a quotation of the shipping costs. (Without any purchase obligations).<\/p>\n<p style=\"text-align: left;\">Shipping the Monstera and Stitch cabinets need special care. Please fill in the form below the item and we will send you a quotation of the shipping costs. (Without any purchase obligations).<\/p>\n<p style=\"text-align: left;\"><strong>Delivery<\/strong><\/p>\n<div style=\"text-align: left;\"><em>What is the Lead-time?<\/em><br \/>\nThe lead-time is indicated at\u00a0each product.<br \/>\nWhen we have your order in stock, we will ship your order within 7\u00a0days after receiving your payment.After the order has been send, your package will arrive within:<\/div>\n<div>\n<ul style=\"text-align: left;\">\n<li style=\"text-align: left;\">Netherlands: 1 to 2 business days<\/li>\n<li style=\"text-align: left;\">Europe: 2 to 4 business days<\/li>\n<li style=\"text-align: left;\">International: 5 to 10 business days *<\/li>\n<\/ul>\n<p style=\"text-align: left;\">* International shipments might be held up by customs, please keep this in mind when ordering. we cannot be held responsible for this delay.<\/p>\n<p style=\"text-align: left;\">International shipments (outside EU)<br \/>\nPlease note: additional import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer&#8217;s responsibility. For more information please check with your country&#8217;s customs or postal office to determine what these additional costs will be prior to buying.<\/p>\n<p style=\"text-align: left;\"><strong>Returns and exchange<\/strong><\/p>\n<p style=\"text-align: left;\">We hope you are happy with your purchase. If you are unsatisfied, please <a href=\"http:\/\/timvandeweerd.nl\/contact\/\" target=\"_blank\">contact<\/a> us within 14 days to return or exchange your item(s). After 14 days the sale becomes final. Please also see our <a href=\"http:\/\/timvandeweerd.nl\/return-policy\/\">Return Policy<\/a>.<\/p>\n<p style=\"text-align: left;\"><em>Can I return a product?<\/em><br \/>\nYes, you can return the product within 14 days of delivery. The product must be in new condition.<br \/>\nRefunds will be made after receiving the returned product.<\/p>\n<p style=\"text-align: left;\"><em>Can I exchange a product?<\/em><br \/>\nExchanges are possible if the item is in stock and the product must be in new condition. Exchanged items will be sent out upon arrival of the returned goods. Please\u00a0<a href=\"http:\/\/timvandeweerd.nl\/contact\/\" target=\"_blank\">contact<\/a> us.<\/p>\n<p style=\"text-align: left;\"><em>I have received a damaged product, can I get an exchange or refund?<\/em><br \/>\nWe do our best to ensure your order reaches you in perfect condition. If this is not the case please contact us as soon as possible, but within 14 days after receiving the product. Always check your order upon arrival. Please contact us before sending anything back.<\/p>\n<p style=\"text-align: left;\">We will send you\u00a0an exchange item as soon as we received your returned item. If you prefer a refund instead, we will\u00a0transfer the money back to you after we have received the returned item.<\/p>\n<\/div>\n<div style=\"text-align: left;\"><\/div>\n<div style=\"text-align: left;\"><strong>Payment<\/strong><\/div>\n<div style=\"text-align: left;\">\n<p><em>iDeal<\/em><\/p>\n<p><em>PayPal<\/em><br \/>\nDo you have a PayPal account? Select the option at checkout and you will be redirected to PayPal.<\/p>\n<p><em>Creditcard<\/em><br \/>\nPayPal enables you to pay using your credit card without opening a PayPal account.<\/p>\n<p><em>Bank transfer<\/em><br \/>\nPlease select the option upon checkout and we will send you an invoice. The item will be send after payment (Please consider it can take up to 5 days before the payment is received).<\/p>\n<div><\/div>\n<div><strong>Prices<\/strong><\/div>\n<div>All prices include 21% Dutch VAT.<\/div>\n<div><\/div>\n<\/div>\n<div style=\"text-align: left;\"><\/div>\n<div style=\"text-align: left;\"><strong>Customized Goods<\/strong><\/div>\n<div style=\"text-align: left;\">\n<div>\n<div>If you have special wishes, please\u00a0<a href=\"http:\/\/timvandeweerd.nl\/contact\/\" target=\"_blank\">contact<\/a> me.<\/div>\n<\/div>\n<div><\/div>\n<div><\/div>\n<div><strong>Usage and cleaning<\/strong><\/div>\n<\/div>\n<p style=\"text-align: left;\"><em>Monstera planters<\/em><br \/>\nPlease always use the inner pot that is included with the Monstera. It contains a water reservoir to keep the inside of the Monstera clean and dry.<br \/>\nWhen moving the planter, please move it\u00a0upright.<br \/>\nClean with a soft (wet) cloth<\/p>\n<p style=\"text-align: left;\"><em>Carnivora<\/em><br \/>\nWe advice to use\u00a0clay pellets on the bottom of the planter (to prevent bad smell and rotting of the roots of the plant).<br \/>\nClean with a (wet) cloth. The Carnivora are also dishwasher safe.<\/p>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Product range Which products can be ordered? All products on the website are available for purchase. How can I order? The products with a price tag\u00a0can be purchased online directly\u00a0by clicking on the picture and\/or price. Some products, like the Monstera\u00a0and the Stitch cabinets\u00a0need\u00a0special care. Please\u00a0fill in the form below the item and you will &hellip; <a href=\"https:\/\/timvandeweerd.nl\/en\/faq\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">FAQ<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/timvandeweerd.nl\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:url\" content=\"https:\/\/timvandeweerd.nl\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Tim van de Weerd\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/timvandeweerd.ontwerp\/\" \/>\n<meta property=\"article:modified_time\" content=\"2018-05-31T14:03:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/timvandeweerd.nl\/wp-content\/uploads\/2015\/01\/home-900-03.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"900\" \/>\n\t<meta property=\"og:image:height\" content=\"651\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/timvandeweerd.nl\/en\/#website\",\"url\":\"https:\/\/timvandeweerd.nl\/en\/\",\"name\":\"Tim van de Weerd\",\"description\":\"Productdesign that evokes the imagination and plays with expectations.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/timvandeweerd.nl\/en\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/timvandeweerd.nl\/faq\/#webpage\",\"url\":\"https:\/\/timvandeweerd.nl\/faq\/\",\"name\":\"FAQ\",\"isPartOf\":{\"@id\":\"https:\/\/timvandeweerd.nl\/en\/#website\"},\"datePublished\":\"2016-04-06T08:21:14+00:00\",\"dateModified\":\"2018-05-31T14:03:38+00:00\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/timvandeweerd.nl\/faq\/\"]}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","_links":{"self":[{"href":"https:\/\/timvandeweerd.nl\/en\/wp-json\/wp\/v2\/pages\/495"}],"collection":[{"href":"https:\/\/timvandeweerd.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/timvandeweerd.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/timvandeweerd.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/timvandeweerd.nl\/en\/wp-json\/wp\/v2\/comments?post=495"}],"version-history":[{"count":5,"href":"https:\/\/timvandeweerd.nl\/en\/wp-json\/wp\/v2\/pages\/495\/revisions"}],"predecessor-version":[{"id":607,"href":"https:\/\/timvandeweerd.nl\/en\/wp-json\/wp\/v2\/pages\/495\/revisions\/607"}],"wp:attachment":[{"href":"https:\/\/timvandeweerd.nl\/en\/wp-json\/wp\/v2\/media?parent=495"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}